FAQ
General Information
What does Zebra Pack specialize in?
Zebra Pack specializes in providing a wide range of shipping and packaging supplies to meet your business needs.
What are the advantages of purchasing shipping supplies from Zebra Pack?
When you choose Zebra Pack, you benefit from:
- Competitive wholesale prices and bulk purchase discounts.
- Free shipping within the continental USA.
- Fast same-day shipping for most products.
- Personalized customer service to assist you with your packaging needs.
Ordering and Shipping
How can I place an order with Zebra Pack?
You can easily place an order by visiting our website and selecting the products you need. Follow the checkout process to complete your order.
Do you offer bulk purchase discounts?
Yes, we provide discounts for bulk purchases. Please check our website for specific pricing details or contact our sales representative for a customized quote.
What is the shipping policy for Zebra Pack?
Orders placed by 3 pm EST on standard business days (Monday through Friday) are shipped the same day. We use the best carrier for your location and provide tracking information upon shipment.
Is there a shipping fee for orders within the continental USA?
No, Zebra Pack offers free shipping for orders within the continental USA.
How can I track my order once it's shipped?
We will email you tracking information for your order upon shipment, allowing you to monitor its progress until it reaches you.
What methods are used for shipping custom printed packaging orders?
Your custom printed packaging order is guaranteed to be delivered using an online traceable method. Our primary carrier for shipments is FedEx, known for its reliable and efficient delivery services.
Returns and Support
What is the return policy for Zebra Pack products?
Returns are accepted within a 30-day window from the delivery date. If you've ordered the wrong item, you'll need to ship it back for a refund. Please note that a $10.00 restocking fee applies to each returned item.
Can I exchange products if I receive the wrong item?
Exchanges are not permitted. However, you can return the incorrect item and place a new order for the desired product.
How can I contact Zebra Pack's customer service?
You can reach our customer service team during business hours, Monday through Friday, from 8 AM to 5 PM (EST). Contact us via phone at 1-800-695-6086, fax at 1-888-316-0868, or email at [email protected].
Do you offer any promotions or discounts?
Promotions and discounts are available through our company newsletter and Facebook page. Please note that we are unable to apply promotional offers retroactively to previous orders.
Updating Account Information
How can I update my account information with Zebra Pack?
You can easily update your shipping address, email address, and payment type by logging into the "My Account" area on our website.
Product Information
What types of shipping and packaging supplies does Zebra Pack offer?
We offer a comprehensive range of supplies, including boxes,, tape, bubble mailers, bubble out bags, poly mailers, shipping labels, cold chain packaging and custom printed packaging supplies. Visit our website zebrapack.com to explore our complete product catalog.
Are your packaging materials environmentally friendly?
We offer eco-friendly packaging options, such as recyclable and biodegradable materials. Look for these options when browsing our product selection.
Do you provide custom packaging solutions or branding options?
Yes, we offer custom packaging solutions. Visit our Custom printed packaging category https://zebrapack.com/printed/
Ordering and Payment
Can I place an order without creating an account?
Yes, you can place an order as a guest without creating an account. However, creating an account allows for a more streamlined ordering process and easy access to order history.
What payment methods are accepted by Zebra Pack?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. You can also pay using PayPal.
Is my payment information secure when ordering from Zebra Pack?
Yes, we prioritize the security of your payment information. We use industry-standard encryption and security measures to protect your data.
Shipping and Delivery
Do you offer international shipping?
At present, we primarily offer shipping within the continental USA. Please contact us for specific international shipping inquiries.
What should I do if my order is damaged during shipping?
If your order arrives damaged, please contact our customer service team immediately. We will assist you in resolving the issue and arranging a replacement if necessary.
Bulk Orders and Special Requests
Do you offer discounts for nonprofit organizations or large businesses?
We may offer special pricing or discounts for large businesses and orders. Contact our sales representative via phone at 1-800-695-6086, fax at 1-888-316-0868, or email at [email protected]. to discuss your organization's specific needs.
Can I request custom-sized packaging materials?
Yes, we can provide custom-sized packaging materials to suit your unique requirements. Please reach out to our sales team for assistance with custom orders.
Wholesale Ordering
What types of wholesale shipping and packaging supplies does Zebra Pack offer?
Zebra Pack offers a comprehensive range of wholesale shipping and packaging supplies, including items like padded bubble mailers and more.
What is the minimum order requirement for wholesale purchases from Zebra Pack?
The minimum order for wholesale purchases from Zebra Pack is $5,000.
Are there any special discounts available for larger wholesale orders?
Yes, volume discounts are available for wholesale orders totaling $10,000 or more. Please contact our sales representative to discuss specific pricing for your bulk order.
How are wholesale orders processed?
Wholesale orders are handled differently than regular orders placed through our website. They are processed manually, from billing to shipment.
What is the average turnaround time for wholesale orders?
The average turnaround time for wholesale orders may be 5-7 business days. Please consider this when planning your order and delivery requirements.
How are wholesale orders shipped, and what carriers are used?
Wholesale shipments are typically sent via LTL (Less Than Truckload) carriers. We select the carrier best suited for your location and order.
Is free delivery available for wholesale orders within the continental USA?
Yes, Zebra Pack offers free delivery for wholesale orders within the continental USA.
What is the estimated delivery transit time for wholesale orders?
Delivery transit time for wholesale orders may vary depending on the carrier selected and your specific location. It's advisable to check with our sales representative for estimated delivery times.
Technical Support
I'm having trouble placing an order online. What should I do?
If you encounter technical difficulties while placing an order, please contact our customer service team for assistance via phone at 1-800-695-6086, fax at 1-888-316-0868, or email at [email protected]. We'll help you complete your order promptly.
If you have any more questions or need further assistance, please don't hesitate to reach out to us through our provided contact channels. We're here to ensure your shipping and packaging needs are met efficiently and effectively.
